Privacy Policy

Hunan YenGear Tech Co., Ltd. (“YenGear”, “we”, “us”, or “our”) operates the website https://www.yengear.com (the “Website”). We are committed to protecting your privacy and handling personal information responsibly and in accordance with applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our Website or interact with us (for example, by submitting an inquiry through our contact form).

By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We collect only limited personal information, mainly when you voluntarily provide it to us.

Information You Provide Directly

When you use the “Send Message” form or contact us via any other means on the Website, we may collect:

• Name
• Email address
• Phone number (optional)
• Any message content, product interest, or other details you choose to provide

Automatically Collected Information

When you visit the Website, we and our service providers may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Pages visited, time and date of visit, time spent on pages
• Cookies and similar tracking technologies

We do not operate e-commerce, user accounts, newsletters, or any other features that require registration or extensive personal data collection.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, send product information, quotations, technical documents, or samples you request
• To communicate with you about our serial gateways, I/O modules, DTU/RTU products, customization/OEM/ODM services, or other business matters
• To improve our Website, products, and services
• To comply with legal obligations, resolve disputes, or enforce agreements
• For internal business purposes such as data analysis, auditing, and fraud prevention

We do not use your information for marketing unrelated to our industrial IoT products unless you explicitly consent.

3. Legal Basis for Processing (for users in jurisdictions requiring it, e.g., GDPR)

Where applicable, we process your personal information based on:

• Performance of a contract or steps prior to entering into a contract (e.g., responding to your product inquiry)
• Legitimate interests (e.g., improving our Website, understanding visitor needs for better business communication)
• Legal obligations
• Consent (where required for a specific activity)

4. Sharing of Information

We do not sell your personal information. We may share your information only in these limited circumstances:

• With service providers (e.g., hosting provider, email service provider, IT support) who assist us in operating the Website — they are contractually required to protect your data and use it only for the purposes we instruct
• With business partners when necessary to fulfill your request (e.g., logistics providers for sample shipment, but only with your prior approval)
• To comply with laws, respond to lawful requests, protect rights/safety, or in connection with a merger, acquisition, or sale of assets

5. International Data Transfers

YenGear is based in Hunan, China. Your personal information may be processed in China or other countries where our service providers are located. These countries may have different data protection laws than your country of residence. We take reasonable measures to protect your information during these transfers.

6. Cookies and Tracking Technologies

We use essential cookies to make the Website function properly. We may also use analytics cookies (e.g., Google Analytics or similar) to understand how visitors use the site. You can manage cookie preferences through your browser settings. We may display a cookie banner to obtain consent for non-essential cookies where required by law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Inquiry data is typically kept for 3–5 years for business follow-up purposes unless you request deletion.

8. Your Rights

Depending on your location and applicable law (e.g., GDPR, CCPA, Chinese PIPL), you may have rights including: – Access to your personal data – Correction of inaccurate data – Deletion of your data (subject to legal retention obligations) – Restriction or objection to processing – Data portability (where technically feasible)

To exercise these rights, please contact us at the email below. We will respond within the time required by applicable law.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Children’s Privacy

Our Website is not directed to children under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Email: [email protected]

Address: ROOM 21014, UNIT 1, FUDIXINGGUANG PLAZA, YUHUA DISTRICT YINGXIN ROAD, CHANGSHA, HUNAN, P.R.CHINA

Thank you for visiting our Website.